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Beyond Growth Inc. | Markham, ON

Client Satisfaction

Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves.

The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention.

 

The value of client retention is significant, especially when compared to the cost of customer acquisition.

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.

Learn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page.